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We partner with a world leader in smart solutions for enterprises.
It has everything you need to improve and expand your customer communication channels with contact centre solutions, call recording, traffic analysis, IVR and Speech Recognition systems.
We offer you all that you need to optimize the communication with your customers and improve their opinion of your company.
With the SMART Recording Manager application, you can look for, play and classify recordings to obtain valuable information about customer transactions, comply with the applicable regulations and as a result you can check that your staff fulfils your company’s quality standards.
With Fidelity Connect software, agents perform all the telephony functions and manage all their communication channels: logging in, viewing customer data, managing emails, chats and recording calls.
With SMART CallXpress GO software you have everything under control. Analyze your company’s incoming and outgoing telephone traffic and obtain a 360-degree view of your communications.
Fidelity Connect is a cloud-hosted Contact Centre which can work with your existing phone system or integrate with our VOIP Systems.
Fidelity Connect will handle “Calls” from multiple sources such as
Your Phone lines, WHATSAPP Messages, Facebook, Twitter, Web Chat, and Email all can be handled, other functions available are database calling, Contact Centre Wall Board and Reports. Agents make and receive calls and handle all Multimedia from a single App.
If you would like to know more about Fidelity Connect, please contact us….
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