We partner with a world leader in smart solutions for enterprises.
It has everything you need to improve and expand your customer communication channels with contact centre solutions, call recording, traffic analysis, IVR and Speech Recognition systems.
We offer you all that you need to optimize the communication with your customers and improve their opinion of your company.
Fidelity Connect is a cloud-hosted Contact Centre which can work with your existing phone system or integrate with our VOIP Systems.
Fidelity Connect will handle “Calls” from multiple sources such as
Your Phone lines, WHATSAPP Messages, Facebook, Twitter, Web Chat, and Email all can be handled, other functions available are database calling, Contact Centre Wall Board and Reports. Agents make and receive calls and handle all Multimedia from a single App.
If you would like to know more about Fidelity Connect, please contact us….